Terms and Conditions
Terms and Conditions for Scribble and Scratch
Welcome to Scribble and Scratch! We appreciate your business and want to ensure you have a safe and secure shopping experience. Please read our Terms and Conditions carefully.
Return & Refund Policy
At Scribble and Scratch, we strive for your satisfaction. If you are not completely happy with your purchase, you have 30 calendar days from the date of receipt to return an item.
Return Eligibility
To qualify for a return:
- The item must be unused and in its original condition.
- It must be in the original packaging.
- Contact us at info@scribbleandscratch.co.za or call/WhatsApp +27 72 233 9503 within 30 days for return processing.
Shipping Costs
- If Scribble and Scratch is at fault, we will cover the shipping costs.
- If the customer is at fault, a shipping fee of R130.00 will be deducted from the refund.
Non-Refundable Items
The following items are not eligible for refunds:
- Used or damaged items
- Items missing parts or accessories
- Digital downloads or gift cards
- Consumables, such as biscuits
Once we receive your item, we will inspect it and notify you about your refund status. Refunds will be processed within 4 days of approval, depending on your bank’s processing times.
Courier Terms and Conditions
We use Courier Guy for shipping, with costs set at R130 per order. Enjoy free delivery on orders over R899. Currently, we do not offer collection options.
Delivery Times
- Gauteng: 24 to 48 hours
- Outside Gauteng: 24 to 72 hours
You will receive a confirmation email with tracking details after placing your order.
Privacy Policy
Scribble and Scratch is committed to safeguarding your personal information. We collect data when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact us for inquiries
Information We Collect
- Name
- Email address
- Mailing address
- Phone number
- Payment information
- Demographic details
Use of Your Information
We use your information to:
- Process and fulfil orders
- Communicate about orders
- Send promotional offers
- Improve our services
- Prevent fraud
Data Security
We do not sell or trade your personal information. We implement security measures, including SSL encryption, to protect your data.
Terms of Service
By using our website (www.scribbleandscratch.co.za) and services, you agree to these Terms of Service.
Acceptance of Terms
You confirm you are at least 18 years old and have read and understood our Terms.
User Conduct
You agree not to disrupt our services or engage in prohibited activities.
Limitation of Liability
Scribble and Scratch is not liable for any indirect or consequential damages resulting from your use of our site or services.
Governing Law
These Terms of Service are governed by the laws of South Africa.
Changes to Terms
We may update these Terms of Service at any time. Changes will be effective immediately upon posting.
Shipping Policy
Processing and Shipping Times
Orders are processed within **2 business days** after payment confirmation. Delivery times are as follows:
- Gauteng: 2 to 4 business days
- Outside Gauteng: 3 to 5 business days
Lost or Damaged Shipments
If your shipment is lost or damaged, contact us at info@scribbleandscratch.co.za or +27 72 233 9503 for assistance.
If you have any questions about returning an item, please contact us via phone or WhatsApp at +27 72 233 9503 or email info@scribbleandscratch.co.za.
Thank you for choosing Scribble and Scratch!
Last updated: 2 August 2024